Ticketing System
A complete PHP ticketing system with 5 user levels, from customer requests all the way to full administrator control.
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Managing support requests might sound simple, until multiple departments, technicians, and responsibility levels come into play, and that's exactly the complexity this system was built to handle. Developed in PHP for a service-providing company, such as computer repair requests, the project allows tickets to be opened and automatically routed to a responsible technician, who can then evaluate and respond to the request. The structure goes far beyond the basics: data can be edited, new situations logged during service, comments added, full history consulted for reporting, and the current status of each ticket tracked in real time.
The system features 5 types of users, each with a clearly defined role:
1 - user: opens and tracks their own tickets.
2 - technician: manages open tickets.
3 - analyst: receives the ticket and assigns it to the technician qualified to resolve it.
4 - supervisor: views department demands related to their team and creates new tickets to be handled by technicians.
5 - administrator: has full control over all sectors of the system and service.
A project that brings together hierarchy, organization, and efficiency in a single management platform.
